Services / Magento Support & Maintenance

Magento Support & Maintenance

We provide proactive and reactive Magento support, ensuring a seamless experience for your customers

magento

Your trusted Magento eCommerce support services

As well as creating powerful Magento sites, we understand our clients require ongoing support and development for continuous improvement and growth.

Ongoing Magento Support

We’ve been supporting business of all sizes with their Magento sites since 2010. Offering critical support and a dedicated eCommerce team, we’re committed to keeping your business online

Scale and grow your brand

Access our team of Magento 2 experts

Technical support continuous development

Strategic development & guidance

Flexible contracts to suit you and your team

Hire an augmented developer or small team when needed

Support Services package SLAs

We offer Magento support packages that can be tailored to your business requirements at a fixed monthly cost with no hidden ‘extras’

Critical support & 24/7 uptime monitoring

Magento upgrades and security fixes

3rd party module security monitoring and integrations

Server Migrations

Technical change requests

UX and Performance review

Conversion rate optimisation review & SEO Audit

Solutions for Everyone

We’re here for clients in the UK and internationally, and cater for individual complex support requirements

Existing clients or Migrating from another agency

Can tailor for complex support requirements

Phone, email and Freshdesk ticketing support

Bi-monthly Jira sprint planning putting you in control of our schedule

Ongoing application support and training

Our SLA clients include

Weatherbeeta
Westley Richards
Currys
Peregrine
DTE
Leon Paul

Schedule your initial consultation with our Lead Developer

We can develop custom solutions and support packages for your Magento Commerce site to help you achieve your digital business goals

Arrange a Call

Frequently Asked Questions

We can provide an SLA agreement to a legacy Magento site we have not built. We would need to review the site prior to taking this on board to review website code, architecture, and the client’s goals for the website. If previous documentation can be provided this will help with a smoother handover process. Please be aware legacy builds may be charged at a different rate to the packages within this document as this is not a build by Develo and inherited code can lead to us incurring additional costs

You should plan sprints ahead of time and create some long term goals for your website. We can help you with this. If you do not have any change requests in the backlog, our team will suggest website improvements proactively. We’re here to help as soon as you need us!

Our selection of Service Level Agreement Packages covers a lot of business use cases. However, we understand not every package will suit a business’ needs and therefore are open to discussing custom SLA packages tailored to your requirements.

Yes, we ask for 30 days notice in order to plan our allocated resources and handover to different team members if applicable.

Our intention is not to keep any customers in a long contract as we understand business needs change. But we do need to ensure we have enough developers employed and work scheduled ahead. So we do ask for a minimum of 90 days commitment for “Support Plus” and 180 days for “Advanced” plans.

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