Magento Support & Maintenance

We can provide an SLA agreement to a legacy Magento site we have not built. We would need to review the site prior to taking this on board to review website code, architecture, and the client’s goals for the website. If previous documentation can be provided this will help with a smoother handover process. Please be aware legacy builds may be charged at a different rate to the packages within this document as this is not a build by Develo and inherited code can lead to us incurring additional costs

You should plan sprints ahead of time and create some long term goals for your website. We can help you with this. If you do not have any change requests in the backlog, our team will suggest website improvements proactively. We’re here to help as soon as you need us!

Our selection of Service Level Agreement Packages covers a lot of business use cases. However, we understand not every package will suit a business’ needs and therefore are open to discussing custom SLA packages tailored to your requirements.

Yes, we ask for 30 days notice in order to plan our allocated resources and handover to different team members if applicable.

Our intention is not to keep any customers in a long contract as we understand business needs change. But we do need to ensure we have enough developers employed and work scheduled ahead. So we do ask for a minimum of 90 days commitment for “Support Plus” and 180 days for “Advanced” plans.