Services / Magento Support & Maintenance
As well as creating powerful Magento sites, we understand our clients require ongoing support and development for continuous improvement and growth.
We’ve been supporting business of all sizes with their Magento sites since 2010. Offering critical support and a dedicated eCommerce team, we’re committed to keeping your business online
Scale and grow your brand
Access our team of Magento 2 experts
Technical support continuous development
Strategic development & guidance
Flexible contracts to suit you and your team
Hire an augmented developer or small team when needed
We offer Magento support packages that can be tailored to your business requirements at a fixed monthly cost with no hidden ‘extras’
Critical support & 24/7 uptime monitoring
Magento upgrades and security fixes
3rd party module security monitoring and integrations
Technical change requests
UX and Performance review
Conversion rate optimisation review & SEO Audit
We’re here for clients in the UK and internationally, and cater for individual complex support requirements
Existing clients or Migrating from another agency
Can tailor for complex support requirements
Phone, email and Freshdesk ticketing support
Bi-monthly Jira sprint planning putting you in control of our schedule
Ongoing application support and training
We can develop custom solutions and support packages for your Magento Commerce site to help you achieve your digital business goalsArrange a Call
We can provide an SLA agreement to a legacy Magento site we have not built. We would need to review the site prior to taking this on board to review website code, architecture, and the client’s goals for the website. If previous documentation can be provided this will help with a smoother handover process. Please be aware legacy builds may be charged at a different rate to the packages within this document as this is not a build by Develo and inherited code can lead to us incurring additional costs
You should plan sprints ahead of time and create some long term goals for your website. We can help you with this. If you do not have any change requests in the backlog, our team will suggest website improvements proactively. We’re here to help as soon as you need us!
Our selection of Service Level Agreement Packages covers a lot of business use cases. However, we understand not every package will suit a business’ needs and therefore are open to discussing custom SLA packages tailored to your requirements.
Yes, we ask for 30 days notice in order to plan our allocated resources and handover to different team members if applicable.
Our intention is not to keep any customers in a long contract as we understand business needs change. But we do need to ensure we have enough developers employed and work scheduled ahead. So we do ask for a minimum of 90 days commitment for “Support Plus” and 180 days for “Advanced” plans.
Some of our recent Magento projects
Offering complete flexibility and scalability for businesses of all sizes using Adobe’s feature-rich eCommerce platform
Seamlessly integrate your Magento product catalog with your buyer's ERP system
An alternative Magento 2 frontend with unbeatable performance, time to market & developer experience
Our developers create sites that are fully flexible and can be built and updated with speed
See how we can help you accelerate your business