Clients we work with
We support a wide range of Magento merchants, from established lifestyle brands to smaller independents working hard to grow.
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See how we support your store from launch to long-term growth.
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The people and skills behind the work.
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Magento Support Packages and Retainers
Flexible Magento Support Packages for Growing eCommerce Brands
Think of us as an extension of your team. Our Magento support packages provide consistent, proactive support from certified Magento experts.
Simple monthly packages that scale with your business
All our Magento retainers run on flexible 30-day rolling terms, giving you complete control. Increase your hours during busy trading periods, or scale back when things are quieter. Each support package is tailored to your roadmap, workload and long term goals.
Maintain
£2,800/month
plus VAT
20 Hours
Development
DevOps & Maintenance
Essential maintenance, minor improvements, and security updates to keep your site stable, supported and secure.
Core
£4,800/month
plus VAT
40 Hours
Development
DevOps & Maintenance
UX/UI Design
Tracking & Analytics
CRO
Full access to our core services to unlock continuous optimisation and improvement of your site.
Grow
£7,200/month
plus VAT
60 Hours
Development
DevOps & Maintenance
UX/UI Design
Tracking & Analytics
CRO
SEO
Technical & Digital Growth Strategy
Comprehensive support for growing businesses covering maintenance, development, optimisation, and strategic growth.
Enterprise
£11,000/month
plus VAT
80+ Hours
Development
DevOps & Maintenance
UX/UI Design
Tracking & Analytics
CRO
SEO
Technical & Digital Growth Strategy
High-scale development and strategy for enterprise-level businesses needing advanced support.
Maintain
£2,800/month
plus VAT
20 Hours
Development
DevOps & Maintenance
Essential maintenance, minor improvements, and security updates to keep your site stable, supported and secure.
Core
£4,800/month
plus VAT
40 Hours
Development
DevOps & Maintenance
UX/UI Design
Tracking & Analytics
CRO
Full access to our core services to unlock continuous optimisation and improvement of your site.
Grow
£7,200/month
plus VAT
60 Hours
Development
DevOps & Maintenance
UX/UI Design
Tracking & Analytics
CRO
SEO
Technical & Digital Growth Strategy
Comprehensive support for growing businesses covering maintenance, development, optimisation, and strategic growth.
Enterprise
£11,000/month
plus VAT
80+ Hours
Development
DevOps & Maintenance
UX/UI Design
Tracking & Analytics
CRO
SEO
Technical & Digital Growth Strategy
High-scale development and strategy for enterprise-level businesses needing advanced support.
Each package provides access to the listed services. The specific work delivered each month is tailored to your business needs and planned in collaboration with our team and yours. Additional projects or services can be added on an ad-hoc basis where needed. Terms apply.
Flexible rolling termsProactive updates and performance monitoringDirect access to certified Magento developersSupport hours that scale with your needs
Not sure which Magento support package is right for you?
Book a call and we'll walk through your setup, challenges and objectives to recommend a package that fits your store's current needs and future growth plans.
Support that adapts to your business
Certified Magento experts
Our Magento support packages connect you directly with certified Magento and Magento 2 developers who understand your platform in depth and know how to keep it performing at a high level.
Flexible 30-day rolling terms
Our Magento support retainers move with your business. You can scale hours up or down whenever needed, giving you flexibility without long contracts and a partnership that fits naturally around your workflow.
Guaranteed response times
Every package includes a defined Magento SLA with guaranteed response times, so urgent issues are picked up quickly and your team always knows what to expect.
Tailored monthly planning
Each month, we plan your roadmap together, using your Magento retainer hours for what matters most, whether that is maintenance, new features or performance improvements.
Continuous improvement
Your hours can go beyond basic maintenance to support CRO, UX enhancements, speed improvements and Core Web Vitals optimisation, helping your store grow month after month.
Dedicated account manager
Every package includes a dedicated account manager, a lead developer and a support team who stay close to your business, with access to specialists whenever your plans require them.