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From premium retailers to fast growing independents.
Website Support Services
Expert Website Support & Optimisation for Magento, Adobe Commerce & Hyvä
Get fast, expert support to keep your Magento store secure, stable, and performing at its best.
Support Services
Everything your store needs to stay fast, stable & secure
Magento Support & Maintenance
Your store should feel dependable every day. Our Magento support and maintenance services include security patching, bug fixing, proactive monitoring, and regular updates that protect your data, improve stability, and prevent issues before they disrupt your trading. We look after the technical foundations so your site keeps performing under pressure.
Learn moreFlexible Support Packages
If you want ongoing, consistent support, our flexible Magento support packages are shaped around your needs. You get direct access to experienced developers, guaranteed response times, and a rolling monthly plan that keeps your site secure, fast, and continually improving. From small enhancements to emergency fixes, your store is always covered.
Learn morePerformance Optimisation
Speed affects everything, from conversions and SEO to user experience and even revenue. Our Magento performance optimisation work focuses on reducing load times, improving Core Web Vitals, optimising database load, refining frontend output, and resolving server-side issues. Whether you aim to speed up Magento 2, improve mobile performance, or lift overall site stability, we'll help your store reach the level your customers expect.
Learn moreMagento Site Audits
If you're unsure where problems are coming from, our Magento technical audits give you full clarity. We analyse security vulnerabilities, website performance issues, checkout slowdowns, JS conflicts, database health, and hosting setup. You'll receive a clear report outlining what's working, what needs attention, as well as the high-impact fixes that will improve performance quickly.
Get my audit
Support built around reliability, speed & long-term growth
When your eCommerce site runs smoothly, everything else becomes easier. Our approach blends preventive maintenance with proactive optimisation, helping you avoid downtime and deliver a faster, more reliable experience to customers.
Why brands choose our ongoing website support services
Certified Magento experts
Our Magento support packages connect you directly with certified Magento and Magento 2 developers who understand your platform in depth and know how to keep it performing at a high level.
Flexible 30-day rolling terms
Our Magento support retainers move with your business. You can scale hours up or down whenever needed, giving you flexibility without long contracts and a partnership that fits naturally around your workflow.
Guaranteed response times
Every package includes a defined Magento SLA with guaranteed response times, so urgent issues are picked up quickly and your team always knows what to expect.
Tailored monthly planning
Each month, we plan your roadmap together, using your Magento retainer hours for what matters most, whether that is maintenance, new features or performance improvements.
Continuous improvement
Your hours can go beyond basic maintenance to support CRO, UX enhancements, speed improvements and Core Web Vitals optimisation, helping your store grow month after month.
Dedicated account manager
Every package includes a dedicated account manager, a lead developer and a support team who stay close to your business, with access to specialists whenever your plans require them.
Real results
Performance you can measure
Explore how merchants have improved conversions and transformed their customer experience through our support and optimisation services.
+92%
Increase in conversions since the site launch in 2025
+47%
Increase in conversions after a migration to Hyvä in 2025
+19%
Increase in revenue after a migration to Hyvä
41%
Increase in Revenue after the Hyvä migration
+300%
Increase in speed for placing bids on Currys Magento B2B auction platform
1/5
Optimised stores convert better
A faster and more stable site doesn't just feel better, it naturally drives stronger results. As pages load quickly and the experience becomes smoother, customers move through their journey with ease. Search engines reward the improved performance, conversions increase, and visitors enjoy a consistent, reliable experience on every device.
Do you need help with your store?
FAQ's
What's included in your website support and maintenance services?
You get a mix of regular updates, security patches, bug fixing, site monitoring, and performance optimisation. We provide clear communication, structured prioritisation as well as a dedicated contact who understands your store.
How often will my store be updated?
We follow a proactive maintenance schedule that includes security updates, stability improvements, and performance checks. Major updates are planned with you to ensure minimal disruption.
Can you help if my store is broken or offline?
Yes. We offer emergency website recovery and bug-fixing services. Our team diagnoses issues quickly and gets your site stable and trading again as fast as possible.
What if my store is slow?
We run a full performance audit to identify the cause of delays. From database optimisation and caching improvements to frontend clean-ups and server configuration, we implement the fixes needed to improve Magento site speed and stability.
Do you offer ongoing monthly support packages?
Yes. Our flexible support packages give you predictable website development support, regular improvements, and priority access to our team.
How much does Magento support cost?
Pricing depends on your needs and the level of involvement required. After reviewing your store, we'll provide a clear proposal with options that fit your budget.
Can you migrate my store to a new server or platform as part of your support services?
Absolutely. We manage server migrations, platform upgrades, and Magento version updates, ensuring everything remains secure, stable, and fully functional.